A pleasant surprise
I'm trying to set up an IRA with my current company to continue saving towards my retirement. So I called the company that services my company's IRA and asked for the relevant prospectuses to review. Which arrived today. Looking through them, I noticed that the lady I'd called took the time to include a handwritten note asking me to call her if I had any questions. For someone who doubtless has multiple accounts to worry about and is almost certainly very busy to actually handwrite a note, rather than include a form boilerplate was a pleasant surprise. Nice to know that some people still care enough to give that personal touch.
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